2018 August Technology Full Time Analyst - Quality Assurance and Production Management (London)
Morgan Stanley believes capital has the power to create positive change in the world. The biggest and most impactful changes come from people like you. If you come to Morgan Stanley, what will you create?
This role falls under our infrastructure facing teams and the individual will complete the infrastructure track on the Technology Analyst Programme. These teams are tasked with developing systems to run our business. Our engineers provide tools, applications and platforms such as the Firm's networks, computing hardware, operating systems, and databases for the Firm’s trading applications, communication applications and other end user applications. As a large and global environment, these teams are tasked with providing applications that span the breadth of the Firm in an efficient manner. Engineering the Firm's websites, managing the Windows plant, and developing a client reporting delivery system are some of the projects available for infrastructure engineers in our organisations.
In general the teams are responsible for ensuring the stability of business critical client and server-based application processes and their associated infrastructure. The role is assisting users / clients of the applications with queries and issues they have with the applications / flow or data they are using. The team member is effectively the first point of contact for the business, interacting directly with the fast paced trading desks, effectively acting as a translator between business and IT to help troubleshoot issues, meeting trader expectations and owning issues through to completion.
Responsibilities could include:
- Frontline problem resolution from trading desks. Assist users with end-user computing issues.
- Act as an escalation point for Desktop Support Teams.
- Perform proactive & reactive Ready-for-Business checks (Inc. design, build & implementation).
- Perform proactive & reactive real-time monitoring of processes, connections & trade flows. - Own problem and incident management process for the production environment (trade plant):
- Notifying the business and users of system issues or failures in a timely manner. Setting realistic expectations for them, ensuring that these are met or corrected.
- Diagnose system breaks, fixes and user recovery actions.
- Investigate user queries. E.g. flow breaks, latency, booking issues, data issues. Liaising with operations and controller groups where appropriate.
- Escalation / ownership of continual technical issues in the production environment to development and engineering teams. Managing system recovery with other members of the team and developers.
- Primary coordination and communication responsibility with affected users and downstream systems support teams.
- Work with other functional (specialist) / product teams to troubleshoot and resolve inter-system and cross asset class issues.
This Program is closed to applications.